Returns & Exchanges Policy

I have built my business on making my customer happily remember New Orleans--and me-- since the 1990s! I truly want you to love your purchase. If something doesn’t meet your expectations, I'm here to make it right — we don't call it Southern hospitality for nothing! Your purchase should feel like you're engaging with a friendly New Orleans neighbor. That said, there are times when you will just want to make a return. Here's how:

General Return Policy

We gladly accept returns on unused products in their original packaging.
Please notify us within 14 days of receiving your order if you’d like to initiate a return.

Return Shipping

Customers may return items using the carrier of their choice, and we will credit your account for the cost of return shipping once we receive documentation of your postage amount.

Refunds & Exchanges

Returns are eligible for:

  • Store credit, or

  • Product exchange

We do not issue refunds to original payment methods at this time because of the extra merchant fees.

Damaged or Defective Items

If your order arrives damaged or defective:

  • Send us photos of the item and packaging within 14 days of receiving your order

  • We will replace the damaged goods at our expense

  • No need to send the damaged items back

Satisfaction Guarantee

Your happiness matters to us. If something isn’t right, please reach out — we’ll work with you to find a solution that feels fair and friendly.

Holiday Return Window

Orders placed around major gifting holidays — Thanksgiving, Black Friday, Christmas, Valentine’s Day, Mother’s Day, and Father’s Day — qualify for an extended return window of 30 days from receipt of your order.